Policies
Appointments
We have a strict 24 hours cancellation policy. If you need to reschedule your appointment, you must inform us 24 hours prior to your appointment. Same day cancellation or no show are subject to a 50% fee of the service price or will lose a session if the client has a package.
Check In / Late Arrivals
Please arrive 10-15 minutes before your appointment. Arriving late will limit the time of your treatment. Your treatment will end on time so the next guest is not delayed. If you are a returned guest we ask you to come 5 minutes earlier.
Safety Guidelines
Please notify our staff if you are under the care of a physician for any severe illnesses or are pregnant. If you require special assistance, we ask that you bring a friend or family member to help you in and out of your treatments.
In response to Covid 19
The health and safety of our clients and staff is our top priority. Our new office safety Covid -19 policies are aligned with the latest guidelines issued by the CDC.
- All clients must undergo screening questions.
- All clients must wear a mask in the office at all times.
- We ask client to arrive at their appointments alone.
- All treatment rooms will be cleaned and disinfected after every treatment.
- All of our therapists will be wearing appropriate personal protective equipment during treatments that include mask and eye protection.
Payments & Returns
We accept Cash, Credit Cards including: Visa, MasterCard, Discovery and gift cards. There is a fee applied for all Debit/Credit card transactions. We do not accept personal checks. Gift cards, packages and services are non-refundable, however, you can receive service credit.
Package
All clients who purchase a package must complete their services within 1 year.
Gift Certificates / Vouchers
Gift certificates or vouchers are redeemable. Must be presented at the time of appointment.
Privacy
We adhere to HIPPA standards for all health and personal information with strict confidentiality.
