Policies

Appointments

We kindly ask that all appointment changes be made at least 24 hours in advance. This allows us to accommodate other clients and maintain the flow of our services. Cancellations made with less than 24 hours’ notice or no-shows will result in a 50% fee of the service price or the loss of a session if part of a package. We welcome walk-ins, but availability is not guaranteed. Please call ahead to confirm we can accommodate you.

Check In/Late Arrivals

Please arrive 10-15 minutes before your appointment. Arriving late will limit the time of your treatment. Your treatment will end on time so the next guest is not delayed. If you are a returned guest we ask you to come 5 minutes earlier.

Safety Guidelines

Please notify our staff if you are under the care of a physician for any severe illnesses or are pregnant. If you require special assistance, we ask that you bring a friend or family member to help you in and out of your treatments.

Payments & Returns

We accept cash, credit cards (Visa, MasterCard, Discover, and Apple Pay), and HSA cards. A processing fee applies to all debit and credit card transactions. We do not accept personal checks or health insurance. Gift cards, service packages, and services are non-refundable, but may be applied as service credit.

If an appointment is canceled and a refund is requested to the original credit card, NC Holistic Health Center will refund 95% of the amount charged. The remaining 5% covers the original credit card processing fees.

Packages

All packages are valid for 6 months from the date of purchase. To receive the full benefits, we recommend completing all sessions within this period. Please note: Unused sessions will expire after the 6-month period and cannot be carried over. Sessions are non-refundable and cannot be extended beyond the expiration date. Packages are non-transferable and may only be used by the original purchaser.

Gift Certificates/Vouchers

Gift certificates or vouchers are redeemable. Must be presented at the time of appointment.

Privacy

We adhere to HIPPA standards for all health and personal information with strict confidentiality.

Disclaimer

The information on this website is educational, we do not intend to constitute or substitute medical advice or counseling. The information and statement on the website are not intended to diagnose, treat, cure or prevent illnesses. It is the client’s responsibility to notify the therapist or provider of any medical problems prior to any services provided.