Policies & Patient Information

At Natural Care Holistic Health Center, we provide both medical and holistic wellness services designed to support your individual health and well-being. Our policies help create a safe, respectful, and positive experience for every patient and client.

Medical & Wellness Services

Natural Care offers both medical and holistic wellness services, including:

• Functional & Integrative Medicine
• Weight Management
• IV Vitamin Therapy & Injectables
• Telehealth
• Colon Hydrotherapy
• Lymphatic Massage
• Ion Cleanse (Foot Detox)
• Ear Candling

Medical services are provided based on an individualized clinical assessment. Wellness services are intended to support general health and well-being and are not a substitute for medical diagnosis or treatment.

Appointments

All appointments require a valid credit card to be securely kept on file at the time of booking. Your card will not be charged unless permitted under our cancellation, no-show, or other applicable policies.

Please provide at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations and missed appointments may be subject to a fee.

Late Arrivals

Please arrive on time for your appointment. Late arrivals may result in a shortened or rescheduled appointment, and the scheduled appointment fee may still apply.

Payments & Insurance

Natural Care Holistic Health Center is a self-pay practice. Payment is due at the time of service unless otherwise stated.

We accept major credit and debit cards, as well as HSA and FSA funds for eligible services.

For added flexibility, CareCredit and Affirm payment plans are available for eligible services. Financing is subject to approval and the terms of the respective provider.

Insurance may be used for eligible routine laboratory bloodwork processed through participating laboratories, such as Labcorp, depending on your insurance plan and coverage.

Specialized laboratory testing, diagnostic testing, prescriptions, medications, supplements, and outside services may involve additional out-of-pocket costs.

Patients are responsible for understanding their individual insurance benefits and coverage.

Refund Policy

Payments for completed medical and wellness services are generally non-refundable.

Packages, programs, memberships, gift certificates, products, and specialty services may have separate terms and conditions.

Packages & Programs

Packages and programs expire 6 months from the date of purchase unless otherwise stated.

Packages are non-transferable and have no cash value. Additional services, laboratory testing, medications, supplements, or outside services may be subject to separate fees.

Safety Guidelines

For your safety, please notify our staff if you are under the care of a physician for a serious or ongoing medical condition or if you are pregnant or may be pregnant.

If you require assistance with mobility or getting in and out of a treatment, please bring a friend or family member to assist you.

Certain services may require additional health screening or may not be appropriate for everyone. Natural Care reserves the right to postpone or decline a service when necessary for your safety.

Gift Certificates & Vouchers

Gift certificates and vouchers are redeemable for eligible services at Natural Care Holistic Health Center.

Gift certificates or vouchers must be presented at the time of your appointment.

Gift certificates and vouchers are non-transferable and may not be redeemed for cash unless otherwise required by law.

Medical Care

Medical recommendations are individualized based on your health history, symptoms, medications, laboratory findings, and clinical needs.

Patients are responsible for providing complete and accurate health information, including medications, allergies, supplements, and relevant medical conditions.

No specific medical outcome or result is guaranteed.

IV Therapy & Injectable Services

IV and injectable treatments require appropriate screening and clinical assessment. Treatment may be postponed or declined when it is not considered medically appropriate or safe.

Patients must provide accurate information regarding their health history, medications, allergies, supplements, and pregnancy status.

Weight Management

Weight-management services are individualized medical services. Medications, laboratory testing, and treatment recommendations are provided only when clinically appropriate.

Medication, laboratory testing, supplements, and other services may involve additional costs unless specifically included in your program.

Telehealth

Telehealth is available for appropriate medical concerns and follow-up care. Some conditions may require an in-person evaluation.

Telehealth is not for emergencies. For a medical emergency, call 911 or go to the nearest emergency department.

Communication

We may communicate with patients through phone, patient portal, email, or text messaging when available.

Privacy & HIPAA

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with applicable privacy laws, including HIPAA (Health Insurance Portability and Accountability Act).

Medical Records

Patients may request access to their medical records in accordance with applicable laws. Requests for records or transfer of records should be submitted through our office.

Wellness Services & Safety

Certain wellness services may require health screening or medical clearance before treatment.

Please inform us of any changes in your health, medications, pregnancy status, recent procedures, or other conditions that may affect your safety.

Natural Care reserves the right to postpone or decline a service when appropriate.

Colon Hydrotherapy

Colon hydrotherapy is a wellness service and is not a substitute for medical diagnosis or treatment.

Appropriate health screening is required before treatment. Services may be postponed or declined when contraindications or safety concerns are identified.

Patient Responsibilities

Patients and clients are expected to:

• Provide accurate health information
• Follow recommended instructions
• Arrive on time
• Provide appropriate cancellation notice
• Treat our providers and staff respectfully
• Meet payment responsibilities

Emergency Information

Natural Care Holistic Health Center is not an emergency medical facility.

For a medical emergency, call 911 or go to the nearest emergency department.

Website Disclaimer

Information provided on this website is for general educational purposes and is not a substitute for individualized medical advice, diagnosis, or treatment.

Using this website does not establish a provider-patient relationship. Individual results vary, and no specific outcome is guaranteed.

Testimonials

Testimonials represent individual experiences and are not a guarantee of similar results.

Accessibility

Natural Care Holistic Health Center is committed to providing an accessible and welcoming experience. Please contact our office if you need assistance accessing information or services.

Policy Updates

Policies may be updated periodically. The most current version will be posted on our website.

Last Updated: September 2026

Questions

If you have questions about our services or policies, please contact our office before scheduling.